FAQs
Contact Information:
- Email: service@memshop.store
- Customer Service: Our team is available to assist you with any inquiries you may have.
Ordering:
- Shipping: Worldwide shipping is available.
- Shipping Location: Orders are shipped from Hong Kong.
- Order Changes/Cancellations: Requests for changes or cancellations must be made within 12 hours of ordering. After this timeframe, requests will be denied. Orders can be returned for a full refund upon receipt.
- Payment Methods: We accept all major credit cards and PayPal payments.
- Order Processing: Orders are processed within 1-3 business days from the order date, excluding weekends and holidays.
Delivery:
- Processing Time: Please allow extra time for processing during holidays and sale seasons.
- Shipping Days: Orders are processed Monday through Friday, excluding weekends.
- Delivery Time: Due to high demand, orders may take between 2-4 weeks to arrive.
- Non-Delivery: If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Customs and Taxes:
- Charges: Prices displayed are tax-free in US Dollars. Customers may be liable to pay duties and taxes upon receiving their orders.
- Responsibility: Payment of import taxes, duties, and related customs fees are the responsibility of the customer and will not be covered by us.
- Delays: We are not responsible for delays caused by customs departments. Customers are advised to contact their local customs office for further details on charges.